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To book a property, simply browse our listings, select your dates, and click "Book Now." You'll need to provide payment details to confirm your reservation. We require a security deposit for most properties, which is refundable after check-out if no damages occur.

Yes, you can modify or cancel your booking through your account dashboard. Cancellation policies vary by property and are clearly displayed during booking. Most properties offer free cancellation up to 48 hours before check-in, but some may have stricter policies.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and in some regions, Apple Pay and Google Pay. All payments are processed securely through encrypted channels. Some properties may also accept bank transfers for long-term stays.

The price shown includes the rental fee and our service charge. Additional costs may include cleaning fees, local taxes, and security deposits. All mandatory fees are clearly displayed before you confirm your booking. Optional services like early check-in or extra cleaning are charged separately.

Standard check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available for an additional fee, subject to property availability. You can request these options during booking or through your host.

Access methods vary by property. Most properties use keyless entry systems with unique codes sent before arrival. Some may offer key pickup at designated locations or meet-and-greet services. Detailed access instructions are provided 24 hours before your check-in time.

Most of our properties with keyless entry systems allow 24/7 access. For properties requiring key pickup, please inform your host in advance about late arrival. Some locations may charge an extra fee for very late check-ins (after midnight).

All our properties include Wi-Fi, basic kitchen equipment, linens, towels, and essential toiletries. Additional amenities vary and are listed on each property page. Common amenities include air conditioning, heating, TV, washing machine, and free parking.

Most properties are non-smoking. If smoking is allowed, it will be clearly indicated in the property description. Smoking indoors typically incurs a deep cleaning fee of $200-500. Many properties offer designated outdoor smoking areas instead.

Pet policies vary by property. Use our pet-friendly filter when searching. Properties allowing pets may charge an additional fee ($25-75 per stay) and may have restrictions on size, breed, or number of pets. Service animals are always welcome.

Parking availability is listed on each property page. Options include free on-site parking, paid parking, street parking (may require permits), or no parking available. Always check the property details and contact the host if you have specific vehicle requirements.

All properties must meet local safety regulations. Standard safety features include smoke detectors, fire extinguishers, and first aid kits. Many properties have security cameras in common areas (not bedrooms/bathrooms), secure locks, and emergency contact information.

Each property has emergency instructions and local emergency numbers. For urgent issues during your stay, contact our 24/7 support line. For non-emergency issues, message your host through our platform. We recommend purchasing travel insurance for medical emergencies.

We use bank-level encryption for all personal and payment data. Your contact information is never shared with hosts until booking is confirmed. We comply with GDPR and other privacy regulations. Read our full privacy policy for detailed information.

Yes! Most properties offer weekly (10-15% off) and monthly discounts (20-40% off). Discounts are automatically applied when you select longer durations. Some properties also offer special rates for stays of 3+ months - contact the host for custom quotes.

Long-term rentals typically include all utilities (electricity, water, gas, internet), regular cleaning (weekly or bi-weekly), and maintenance. Some may include additional services like gym access, parking, or storage. The exact inclusions are listed in each property description.

For stays longer than 30 days, most hosts allow mail reception. However, you should discuss this with your host beforehand. We recommend using a PO box or package receiving service for valuable items. Some properties may charge a small fee for mail handling.

For monthly stays and longer, utilities are almost always included. For shorter stays, utilities may be included or charged separately based on usage. The utility policy is clearly stated in each listing. Typical included utilities are electricity, water, gas, and Wi-Fi.

Minimum stays vary by property. Most long-term rentals require a minimum of 30 days. Some urban properties may have 3-6 month minimums. Use our filters to search for properties with your desired minimum stay length. Corporate housing options often have flexible terms.